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Human Resources

Employee Assistance Programme (EAP)

Support for your mental, physical, and financial wellbeing - Whatever life throws your way, support is here 鈥� 24/7, confidential, and just a tap away.

Our Employee Assistance Programme (EAP), delivered via the Spectrum.Life platform, is your go-to resource for free, confidential support — available to you and your immediate family 24/7.

What the EAP already offers:

  • 24/7 counselling and emotional support via phone or video
  • A dedicated medical helpline
  • Legal and financial guidance 
  • Help with stress, low mood, anxiety, substance use, work issues, and more
  • Wellbeing Hub – podcasts, digital gym, mindfulness, fitness, recipe's, sleepstories and more
  • Support for your immediate family too - Children up to age 18 (or 21 if in full-time education)

New additions to the service - New with Spark: Even more support - From 1st July 2025, the EAP includes enhanced wellbeing services through Spark, available through the Spectrum.Life app or website. New features include

  • Virtual GP & Advanced Nurse Practitioners 
  • Online Physiotherapy – no GP referral needed 
  • Cancer Risk Assessments & Nurse Support – in partnership with Perci Health
  • Child Mental Health Assessments (ages 6–16)
  • Second Medical Opinion Service
  • Connect Plus – monitor and manage conditions like diabetes, menopause, stroke, long COVID, and more
  • Adult & Elder Care Support – including care funding advice and planning

 All services are delivered by qualified professionals and are completely confidential.

Who can use the EAP?

The programme is open to:

  • All employees
  • Your partner, spouse or civil partner
  • Children under 18 (or under 21 if in full-time education)

How to access the EAP & Spark Services

You can access everything via: 

  • The Spectrum.Life app (available on iOS and Android)
  • The web platform at
  • You can phone the confidential helpline: 0800 316 9337
  • Request an appointment via WhatsApp and SMS: text Hi to +07418 360 046 (Calls may be recorded and monitored)

You’ll need: 

  • Your email address
  • Our organisation code: G00706802
  • A password you create during registration 

Having trouble registering or any issues with accessing support? Speak to Wendy Carey - Staff Wellbeing Manager or check out the helpful guides in our SEE MORE section on the right

Download the Spectrum.Life app today and keep Spark support in your pocket, wherever you are for whenever you may need it.