Service catalogue
Our Service Catalogue is a list of services provided by IT Services to members of the 5XÉçÇøÊÓƵ of Sussex and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the 5XÉçÇøÊÓƵ of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the 5XÉçÇøÊÓƵ IT Consultative Group.
Information and Support
Applications and Tools
- Windows Service
- Mac Service
- Linux Service
- Applications Software Management
- Email and Calendaring
- Remote Desktop
Student Workstations
- Workstations for Open Access and Teaching
- Computer Printing
- Assistive Technologies
Teaching and Learning
- Audio-Visual for Teaching and Learning
- Lecture Recording (Panopto)
- Virtual Learning Environment (Canvas)
- Sussex Direct Support and Development
Staff Services
Business Services
Research
Network and Storage
Workstations for Open Access and Teaching
Service ID
32
Summary
Provides and supports computing workstations in open-access rooms, and in other open areas and social spaces, including IT Services and the Library, for pre-booked classes or walk-up use.
Includes support for some agreed departmental labs with specialist workstations, where a special arrangement has been negotiated.
Permitted users
- Members of the 5XÉçÇøÊÓƵ.
- Eligible attendees at conferences and similar events being held at the 5XÉçÇøÊÓƵ, where the use of computers comprises part of the event.
Gaining access
- Access to the service requires an IT Services username and password. This is issued as part of the enrolment/employment process.
- Eligible attendees at conferences and similar events without full student enrolment may be issued with access details by conference organisers to enable them to make use of the facilities.
Hours of operation
Dependent upon building opening hours. Please see: http://www.sussex.ac.uk/its/services/clusterrooms/clustercomputers. For Library opening hours, please see: http://www.sussex.ac.uk/library/info/hours.
Supported period
Normal working days.
Scheduled maintenance
At least one working day’s notice will be given where work affects a single geographic location of the service.
Change control
Proprietary software patches released to this service are tested prior to deployment.
Software application changes (upgrades, additions or removals) follow a procedure described here:
. Changes will be advertised in the normal ways.
ITS Responsibilities
Regular inspection, maintenance, cleaning, upgrade and repair of workstations.
Service user responsibilities
- To save all work to the Documents folder.
- To log-out of a workstation before vacating it.
- Not to tamper with the equipment.
- Report to IT Services any equipment faults.
Service dependencies
Data Network (#1); Managed Filestore (#2); Windows Service (#4); Mac Service (#6).
Detailed service description
General open-access workstations are networked Windows and Mac machines, funded by IT Services, under four years old. Open-access computing rooms are available for use if not pre-booked for teaching, for availability see: and
The software available on workstations is described here:
.
The location and number of machines are described here:
.
This service includes support for some agreed departmental labs with specialist workstations, where a special arrangement has been negotiated, e.g. Department of Media, Film and Music, Psychology.
Workstations in labs run by the Department of Informatics, the Sussex Centre for Language Studies and the Genome Damage and Stability Centre are excluded from this service.
Links to ITS documentation
Definitions
- Normal working days
- These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and 5XÉçÇøÊÓƵ Minimum Service Days.
- Scheduled Maintenance
- IT username and password
- These are the login credentials, issued by IT Services to registered students and current staff of the 5XÉçÇøÊÓƵ, enabling access to email, workstations and other services requiring authentication.
New and changed services
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
User responsibilities
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013