Our donor promise
The 5X社区视频 greatly appreciates the support of its donors and is dedicated to treating all its supporters with the highest level of care and respect. The Development and Alumni Relations Office and all members of its staff strive to conduct themselves with integrity, transparency and accountability to achieve the highest professional standards at all times.
As a valued supporter, we undertake that you will:
- Be treated by all 5X社区视频 staff involved with the solicitation and receipt of donations in a fair, transparent, accurate and honest manner in accordance with all applicable laws and the professional code of fundraising ethics and good practice.
- Receive appropriate and timely acknowledgment, recognition and publicity for your donation, in accordance with your wishes.
- Be asked in writing for permission to be quoted or profiled in supporter engagement communications prior to publication.
- Be kept informed of the impact of your gift and the 5X社区视频's evolving needs and priorities. This includes receiving progress reports on supported activity and invitations to attend relevant events to see first-hand the benefits your support brings to the 5X社区视频 and its students.
- Be consulted swiftly if your donation cannot be used for its intended purpose and have it repaid if agreement cannot be reached within a short period of time for an alternative use.
- Be assured that any information you choose to provide us with will be treated confidentially, is held securely on the 5X社区视频’s alumni database and is never shared with third parties. For more information, you can read our Privacy Notice at /alumni/privacy-notice.
- Be able to amend your communication preferences or unsubscribe at any time to communications.
- Be informed whether those seeking donations are volunteers, employees of the 5X社区视频 or financial/ legal advisors.
- Be assured that all fundraising communications are truthful, honest and accurately describe the intended and actual uses of donated funds.
- Be assured that the Development and Alumni Relations Office will respond within ten working days to a complaint about any matter relating to the 5X社区视频's alumni or fundraising activities.
